MusicShifter—Digital Music Conversion

Contact

For sales inquiries:

Phone: (507) 581-5336 (M-F 9am-5pm Central)
E-mail: <sales-info@musicshifter.com>

Mailing Address:

MusicShifter.com
204 7th Street West
Northfield, MN 55057

Shipping Policies

Shipping is an integral component of MusicShifter's business. Here is a description of our 3-way shipping process:

Following placement of the order, MusicShifter sends you empty shipping canisters for your CD collection.
After packing your CD collection into the shipping canisters, ship your CD collection back to MusicShifter using the included pre-paid shipping label.
MusicShifter processes your order and return-ships your CD collection along with your new digital music library loaded onto an external storage device (flash drive, SD card, external hard drive, etc).

Shipping methods and costs are determined at the time of order by the customer.

Upon receiving your CD collection, MusicShifter will process your order according to the priority you chose (Standard 4~6 business days, Priority 2-day* guaranteed, Extra Urgent 1-day* guaranteed).

Refunds and Returns

We're committed to customer service and ensuring that you have a good experience with MusicShifter.com. If you have a problem with your order, we'll work to fix it.

To begin the process, please email us at <customer-service@musicshifter.com> and explain your issue.

MusicShifter does not offer wholesale returns.

Quality

MusicShifter focuses on providing quality service for its customers. This covers everything from presenting an easy-to-understand website, to order processing, to handling your CD collection with care, and to producing the highest quality music conversions.

However there will be cases when some of your CDs may not be in their original "pristine" condition as when you first bought them. We understand, we have well-loved CD collections also.

MusicShifter is able to detect most errors as they occur during the encoding process. These errors can be the result of badly scratched discs, or discs suffering from oxidation (aka. "CD Rot"). Most "normal" discs with only light surface scratches do not pose a problem for our ripping machines.

If an error is detected, MusicShifter will try to fix the error by cleaning the CD, and reprocessing it. If the disc is too badly damaged and cannot be read, MusicShifter will be unable to encode the disc properly without errors and will recommend replacement.